The Work Place

Terms and Conditions

Course Booking Terms & Conditions

Booking and Payment

  • Invoices are issued at least 14 days before the course.
  • If you book within 14 days of the course start, payment is due immediately.
  • Payment should be made in full using the details on the invoice.

Cancelling a Booking

  • More than 10 working days’ notice: No charge
  • 5–10 working days’ notice: 50% of the course fee
  • Less than 5 working days’ notice or no-show: Full course fee

Please note: We cannot cover replacement courses or refunds if a learner cannot attend due to illness or self-isolation at short notice.

Transferring a Learner to another course

  • More than 5 working days’ notice: No charge
  • Less than 5 working days’ notice: Full course fee
  • If you send a replacement learner, no extra charge applies.

How to Notify Us

  • All cancellations or transfers must be made by phone or email to The Work Place.

Course Cancellation by The Work Place

  • If we cancel a course, you can either book another course or receive a full refund.
  • We cannot cover any additional costs you may incur due to the cancellation.

Course Admin

  • All courses include a light lunch and refreshments throughout the day
  • The Work Place learning centre is fully accessible. Contact us in advance if you have any special requirements.
  • Course details and a venue map will be sent nearer the time

Conference Room Booking Terms & Conditions

Booking Confirmation

  • Acceptance of the booking form confirms your booking with The Work Place (TWP) and agreement to these terms and conditions.
  • All clients must provide final event details at least 7 days before the event, including:
    • Start and finish times
    • Event title
    • Final number of attendees
    • Lunch requirements
    • Equipment needs
  • Invoices will be issued prior to the event and must be paid in full to avoid cancellation.
  • Reduction in catering numbers after this time cannot be honoured.

Charges

  • The amount payable will be based on the final confirmed number of attendees. Any additional costs incurred/requirements requested will be invoiced following the event
  • All prices are PLUS VAT.

Cancellation terms

  • TWP will endeavour to minimise financial loss in the event of a cancellation; however, charges will apply based on notice given:
Notice Period Fee
1 month – 14 days prior 25% of booking cost
14 – 7 days prior 35% of booking cost
Less than 7 days 50% of booking cost
Non-arrival or cancellation with less than 48 hours’ notice (rooms/meals) 100% of booking cost

Liability

  • TWP accepts no responsibility for injury or damage to property on its premises resulting from the negligence or statutory breaches of the hirer, their employees, or agents.
  • The hirer, their employees, or agents must indemnify TWP against any claims arising directly or indirectly from use of the premises. Appropriate insurance cover is required.

General

  • The building has a designated smoking area and delegates must refrain from smoking or vaping elsewhere within the building.
  • The Visitors Code of Conduct is available upon request and must be observed at all times.